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Pro Plan
Help and guidance regarding the Pro Plan and its features.
How do I create a Care Plan?How to navigate Care Plans and set these up in the Care Office
How do I archive a Care Plan I don't require?For Care Plans that are not needed for a Client.
How do I review a care plan?Learn the process of how to make edits, review and schedule the next review.
How to populate actions in a care planLearn how to fill out the actions section in a care plan
How do I upload a document to a care plan?Add a relevant document to a specific care or support plan.
How do I sign a care plan?How to add electronic signatures to care / support plans
How can I view older versions of a care plan?View, save and print any historical revisions of a care plan.
The Risk Assessment dashboardA general introduction and how to use it.
How do I add a risk assessments to a care plan?Learn how to attach assessments
How do I update a Risk Assessment?Learn how to review a risk assessment.
How do I remove a risk assessment from a care plan?Moving a risk assessment that is no longer needed into the ‘historical’ risk assessments.
How can I view older versions of a risk assessment?View, save and print any historical revisions of a risk assessment
The Risk Assessment ReportMonitor your client's Risk Assessment scores over time
How do I add a dot to a body map?Add injuries to a client's body map in the Carer App
How can I add a comment to a dot on a body map?Create comments under the same dot to have all the information in one place.
How do I resolve a dot on a body map?Resolving a dot will remove it from the current view and move it to body map history.
How do Body Maps work?Learn about how the Body Maps feature works in the Carer app and Care Office
How to set up skills for your serviceCreate the template so your team can add Needs, Skills and Training
How to add needs for your service users
How to add your team's skills and trainingAdd skills and training to carer's profile
What does the Needs & Skills Matrix show?Our needs, skills and training compliance tools explained
How do I add and sign consent and lack of capacity forms?Add and have clients sign consent forms in the care office
How do I edit consent or lack of capacity forms?Learn how to customise consent or lack of capacity form templates
How do I review a consent or lack of capacity form?Learn how to review consent / lack of capacity form
How do I remove a consent or lack of capacity form?Learn how to archive consent or lack of capacity forms
The Download CentreExport important care-related information from the Log my Care platform at the click of a button
Monitoring ReportsMonitoring reports are based on the recorded daily logs. They provide an overview of what care has been delivered.
What is the Occupancy Report?
Seizure ChartsView a chart of seizures by type
How does offline mode work?As part of Pro, the Carer App can work offline
Why can't I see GPS locations on some logs?How to change your location permissions to enable GPS location tags on your logs.
About the 'Care Quality Indicators' reportWhat information does the Care Quality Indicators (CQI) report show?
How do I get push notification alerts?As part of the Pro Plan, get alerted when important things happen
How do I upload my Policies and Procedures?As part of the Pro Plan, upload your Policies and Procedures into the System
How do I add a photo or video to a log?In the Carer App, learn how to attach a picture or video clip to a log.
How do I use PainChek with Log my Care?Learn about our integration with our partner
The NoticeboardEnsure staff are kept up-to-date on the latest actions within your home