Our location tags automatically record the exact GPS location of your device when you create a log and provides your service with the audit trail they need to evidence what care was delivered where.
Step 1 - Check if GPS location is enabled for your site
Head over to the Preferences section of your Care Office settings.
At the top of the page, you'll find a section in which you can enable or disable this feature for your site. Make sure that 'Enable GPS Location' is ticked.
Step 2 - Check if the Carer App has the right location permissions on the device you're using
GPS locations will only appear on logs if team members have given permission for their device or browser to share their location:
If a team member hasn’t given location permissions, you’ll see the following:
To record a location, permissions have to be updated on the device or browser being used.
How to change your location permissions
Android
Open up Settings, followed by Apps.
Click on the Log my Care app (if you can't find it, tap See all apps).
Tap Permissions.
Click on Location, then choose Allow.
Your preferences will automatically be saved.
For further guidance, visit Google’s website.
iPhone
Open up Settings, followed by Privacy.
Select Location Services from the list.
Scroll down and click on the Log my Care app.
Select While Using from the options provided.
Your preferences will automatically be saved.
For further guidance, visit Apple’s website.