The Log my Care app is only available on UK app stores. If you've set your device up in another country, you may need the change the location of your app store to download the Carer App
Android:
Change your Google Play country
On your Android device, open the Google Play Store app
At the top right, tap the profile icon.
Tap Settings > General > Account and device preferences > Country and profiles.
Tap the country where you want to add an account.
Follow the on-screen instructions to add a payment method for that country.
Tip: Your profile can take up to 48 hours to update.
iPhone:
Use your iPhone or iPad to change your region
Open the Settings app.
Tap your name, then tap Media & Purchases.
Tap View Account. You may be asked to sign in.
Tap Country/Region.
Tap Change Country or Region.
Tap your new country or region, then review the terms and conditions.
Tap Agree in the top right-hand corner, then tap Agree again to confirm.
Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.*