In the ‘Reports’ section of the Care Office, you’ll find ‘Care Quality Indicators’, CQI for short. The information in this report is meant to aid you evaluate if your care service is safe, effective, caring, responsive and well-led.
Five key areas of the report:
For each of the five key areas, you will find one or more indicators with an output score on how well you are performing on that specific indicator.
Indicators for safe care
In the ‘Safe’ tab of the Care Quality Indicators report, you will find three indicators:
Average daily carers – this shows the daily average of the number of carers that have been active (e.g. by recording a log) within the last month.
Incidents recorded – this is the number of incidents reported in your service in the last 6 months.
To-dos missed – this is the number of To-dos that have not been completed nor skipped in the last month.
The timeframe indicates over which period of time the data for each output has been collected. For example, the output number for 'Incidents recorded' shows how many indicators have been reported in the last 6 months.
Learn more about how the CQC defines the safe KLOE (key line of enquiry).
Indicators for effective care
In the ‘Effective’ tab of the Care Quality Indicators report, you will find one indicator:
Signed care plans – this shows the percentage of active care plans with a signature over the last 6 months.
The timeframe indicates over which period of time the data for each output has been collected.
Learn more about how the CQC defines the effective KLOE (key line of enquiry).
Indicators for caring care
In the ‘Caring’ tab of the Care Quality Indicators report, you will find three indicators:
Clients ‘About me’ sections completed – this shows the number of clients that have their ‘About me’ section filled in.
Clients ‘Personal details’ completed – this shows the number of clients that have their personal details filled out such as gender, religion or birthplace.
Clients with profile pictures – this shows the number of clients with a profile picture or avatar uploaded to the system.
The timeframe indicates over which period of time the data for each output has been collected. The indicators in the 'Caring' tab, all reflect data from this exact moment.
Learn more about how the CQC defines the caring KLOE (key line of enquiry).
Indicators for responsive care
In the ‘Responsive’ tab of the Care Quality Indicators report, you will find three indicators:
Care plans completed – this shows the percentage of care plans completed at this point of time.
Care plans in date – this shows the percentage of care plans currently in-date, meaning it has been reviewed and is not yet overdue.
Clients with EOL Care Plans – this shows the number of clients with end-of-life care plans.
The timeframe indicates over which period of time the data for each output has been collected. The indicators in the 'Response' tab, all reflect data from this exact moment.
Learn more about how the CQC defines the responsive KLOE (key line of enquiry).
Indicators for a well-led care service
In the ‘Well-led’ tab of the Care Quality Indicators report, you will find three indicators:
Staff with profile pictures – this shows the number of staff with custom profile pictures or display images uploaded to the Log my Care platform.
Care plans reviewed on time – this shows the percentage of care plans you have reviewed on time.
Care plans reviewed – this shows the percentage of all care plans reviewed over the last 6 months.
The timeframe indicates over which period of time the data for each output has been collected. 'Staff with profile pictures' reflect data from this exact moment, whereas the other indicators in this tab show results from the last six months.
Learn more about how the CQC defines the well-led KLOE (key line of enquiry).