The Care Office
The Care Office is our web portal, most useful for managers, senior carers and administrators to set things up and check what's going on
By Felena and 3 others4 authors38 articles
- How do I add a new client?Get all your clients onto the system in no time.
- How do I set a preferred term for clients?Set a preferred term for your service users.
- How do I add a profile picture for a Client?Upload a photo to make it easy to identify your clients.
- How do I schedule a recurring or one-off to-do?Set up to-do lists for your team
- How do I upload a document to a Client's profile?Add a document (care plan, assessment forms etc) so they're viewable on the Carer App
- How do I set up a Shift Password?For extra security, we highly recommend using Shift Passwords
- How do I add a team member?Invite members of your team to access Log my Care.
- How can I enable or hide log options?In the Care Office, turn on and off what log options are shown in the Carer App
- How do I log into the Care Office?Sign into the Care Office using your email and password
- How can I manage my staff profiles?How to manage profiles and information of staff
- How do I add a recurring To-Do for a particular carer?Add a daily or weekly recurring To-Do for a particular member of staff
- How do I update access level for my team members?Prevent certain members of staff from accessing the system without deleting them
- How to mark a Team Member as absentThis article will explain how to mark a team member as absent from the Care Office.
- Roles and PermissionsEvery team member is assigned a role, which determines the areas of Log my Care they can access.
- Managing LPS / DoLS on client profilesKeep track of relevant dates of Liberty Protection Safeguards (LPS) / Deprivation of Liberty Safeguards (DoLS).
- How do I view daily logs in the Care Office?View daily notes in the Care Office
- How do I view Charts in the Care Office?View Client charts in the Care Office
- How do I print off or email Daily Logs and Charts?Export to PDF where you can save or print
- How can I see and edit the status of today's To-Do's in one place?See which To-Do's are completed, skipped, pending, overdue
- How do I add a log from the Care Office?Create a new log when signed in to the Care Office
- How can I manage a client's documents?Use the Care Office to upload and organise client documents so they can be viewed by carers using the app
- How do I delete a client's document?Delete old documents
- How do I export data from Log my Care?Download and backup logs from Log my Care as a CSV file (for Microsoft Excel)
- How do I archive a Client?How to change the status of a Client when they have left your service
- How do I delete a Client?Caution: these instructions are to permanently delete
- Switching ProfilesFind out how to seamlessly switch between client profiles
- How do I manage my scheduled To-Do's?Control all of your scheduled tasks
- How do I assign a carer to a client?Manage the carers who look after specific clients
- Contingency PlansHelping you plan for and anticipate future risks
- How to filter logs in the Care OfficeLearn the ways you can view created logs via filtering the Care Office
- How to filter clients in the Care Office
- How to Record a Service User’s DeathLearn how to record a death of a service user.
- How do I add a Reasonable Adjustment?A Reasonable Adjustment flag is a visible record within the system that highlights the specific adjustments required for a service user. This ensures that all staff members are consistently aware…
- Future Plans: Advanced Statements, Consent Forms and Risk AssessmentsContingency Plans have been renamed Future Plans, and you can now add an Advanced Statement alongside your Contingency Plans. You can also link Consent Forms and Risk Assessments directly to…
- How do I reset my password?Reset your password if you've forgotten it
- What is conflict resolution?Fix double data entry your team has recorded offline
- How do I edit a log in the Care Office?Learn how to revise a log if you have made a mistake or typo
- Can I delete a log or change a log from the wrong Client?