If your team are working from the same To-Do list and they don't have access to the internet, they might record the same information twice.

When a carer completes a To-Do in the Carer App this generates a log.

If they are working offline, another team member might record the same information as they can't see that the To-Do has been completed until the first team member reconnects to the internet and their activity synchs.

If this happens, admins will see this in the Alerts section of the Care Office:

Click on conflicts to see the duplicate entries, select the record that is correct and click 'resolve'.