With constant activity made within your care service and the handling of sensitive client data, it is crucial to keep track of who has made changes and when. With the Audit Trail feature, this information can be retrieved within a few clicks. To access Audit trails, you first need to select your Privacy Officers.
Important note: Only Privacy Officers can access the Audit trail.
Within the Care Office, admins will need to go to Settings > Privacy Officer > click Edit and add themselves as a Privacy Officer.
Now, you need to switch to Privacy Mode in order to view the privacy officer report. You will need to click on your image on the top right > Privacy Officer View.
Next, admins will need to go to Reports > Audit Trails
The Audit Trail page contains information on who has done what in both the Care Office and Carer app.
Here we can see:
Date & time
Author - The person who made the change
Role - The access level of the author
Event - The action of something being created, updated or deleted anywhere within the system
Details - Information on exactly what was changed or carried out
Filtering
You can filter to view changes by date, author or event that have been made within the last month
Important note: To retrieve information older than a month, you will need to contact Log my Care using the live chat widget in the Care Office or via email at support@logmycare.co.uk