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Roles and Permissions

Every team member is assigned a role, which determines the areas of Log my Care they can access.

Written by Katie Hitchcock

Some roles can also be assigned Add-on Capabilities, giving access to specific features without changing their role.
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Choosing a role

When inviting a team member, you’ll need to select the most appropriate role for them.

Role

Access

Administrator

  • All Care Office features

  • All Carer App features

  • Managing team members, roles and permissions

  • System settings, devices and IT pages

Management

  • Access most areas of Care Office

  • Access all Carer App features

  • Manage team members, roles and permissions (except Administrator. Users with the Management role cannot assign or promote a team member to the Admin role)

  • Perform most management tasks, including deleting records where permitted

Management users cannot access Settings, Devices or IT pages, and cannot remove service users or team members.

IT & Security

  • Access the Team section

  • Manage IT settings and devices

Senior Carer

Senior Carers can:

  • Access most Care Office areas

  • Use the Carer App with full permissions

  • View service user profiles and body maps
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By default, Senior Carers cannot:

  • Access the Team section

  • Archive risk assessments

  • Edit consent forms

  • Close incidents

  • Access Training, the Skills Matrix or the Download Centre
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Additional permissions can be granted using Add-on Capabilities.

Carer

  • They can complete day-to-day care tasks but have some restrictions, such as not being able to review care plans and goals.

Audit View

  • Audit View users have read-only access to Care Office, including the Audit Trail and safeguarding logs.

  • Cannot access settings and safeguarding logs

Add-on Capabilities

Add-on Capabilities provide access to specific features without assigning a higher-level role.

Add-on

Available for

What it allows

Safeguarding Oversight
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​(Previously known as “Safeguarding Officer.”)

Administrator and Management only

All users can create safeguarding logs where their role allows. However, only users with the Safeguarding Oversight add-on can oversee and manage safeguarding logs. Other roles cannot manage safeguarding logs.

Team Management
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​(These permissions were previously grouped under Care Management)

Senior Carer

Allows Senior Carers to carry out team management tasks, including:

  • Inviting new team members

  • Managing existing team members

  • Re-sending invitation emails

Service User Management
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(These permissions were previously grouped under Care Management)

Senior Carer

Allows Senior Carers to manage service user information, including:

  • Personal details

  • Care plans

  • Key information held on a service user's profile

Incident Management
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​(These permissions were previously grouped under Care Management)

Senior Carer

Allows Senior Carers to review and close incidents.

Download Centre Access
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​(These permissions were previously grouped under Care Management)

Senior Carer

Allows Senior Carers to access the Download Centre and export available reports and information.

Medication Management

All, except IT & Security and Family

Allows users to:

  • Add new medications

  • Manage medication stock

  • Carry out medication management tasks based on their role

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