When either an incident or safeguarding incident is logged via the Carer App there a few ways that we’ll let you know what’s happened.
How you and the team are notified will differ slightly depending on whether the incident is safeguarding issue or not, and whether you are part of the assigned safeguarding officers.
Incident notifications
As a blanket rule only senior carers and admins will recieve incident notifications - carer roles will not.
Carer App
Senior carers & admins will receive incident notifications like the below.
Care Office
You’ll be able to see the status of incidents in the Care Office home screen as below.
For more of a latest view on what’s happened, the Alert’s tile will show you the incident type, time and the service user involved.
New and Coming soon✨: Incident email notifications for Admins
As well as in-app notifications and Care Office alerts, Admins can now receive email notifications whenever an incident is logged at any site they are a member of.
This is designed to give Admins better visibility across multiple sites without needing to be logged into a specific home at the time the incident is raised.
Unlike Carer App push notifications, which are limited to the site you are currently logged into, these email notifications work across all sites assigned to your profile.
How to enable or disable incident email notifications
Open the team member’s profile in Care Office.
Scroll to Incident Email Notifications.
Select:
Enabled to receive incident email notifications
Disabled to stop receiving them
Important notes ⚠️
Incident email notifications apply to all sites assigned to the user profile.
You do not need to be actively logged into a site to receive the email.
This setting is separate from safeguarding notifications.
Only Admin users (currently) can use this feature.
The incident email notification will be off by default and will need to be switched on.
Safeguarding incident notifications
Only carers who have been assigned as safeguarding officers will receive any notifications for a safeguarding issue (learn how to set this up here)
Carer App notifications
Once an incident is logged as a safeguarding issue it will send a notification via the Carer App to all the designated safeguarding officers' group members who are logged into that specific site at the time the issue was logged.
If a safeguarding officer is not logged into a site the time the issue is logged they will not receive a safeguarding Carer App notification (but an email will still be sent)
A safeguarding issue being logged will also trigger an email. This will be sent to all members of the designated safeguarding group regardless of the site they’re logged in at the point the issue was logged.
Care Office
You’ll see alerts come through for safeguarding incidents in the Care Office home screen