Note: You must have Admin or Management access to invite new team members.
Step 1: Log in to Care Office
Log in to your account via the Care Office.
Step 2: Via the main dashboard, you will need to click on 'Invite Team Member'
This will then prompt you to enter:
First name
Last name
Email address
Role
Then select 'invite team member' to send an email invitation to the team member allowing them to create their account.
Alternatively, from the top navigation menu, select Team
This will open the Team Members List, where you can view everyone who currently has access to your account, along with their assigned role and any add-on permissions. Select Add team member.
Step 3: Enter the team member's details, choose their access role, and then click on the 'Invite Team Member' button.
Enter the team members:
First name
Last name
Email address
Role
Choose the role that best matches the team member's responsibilities. Each role has different permissions within Log my Care.
Depending on the role selected, you may also be able to assign Add-on Capabilities, which provide access to specific features without changing the user's primary role (for example, Medication Management, Team Management )
Not every add-on is available for every role. For a full breakdown of each role and the available add-on permissions, see Roles and Permissions article here.
Once you've completed the details, click Invite Team Member.
The team member will receive an email containing instructions to create their account. Depending on the access you've assigned, they'll create:
a PIN for the Carer App, or
a password for the Care Office.
Re-send an invitation
If a team member hasn't received their invitation email:
Navigate to Team.
Locate team member's name.
Select 'see profile'
Select Resend Invite.
Edit a team member's permissions
You can update a team member's role or add-on permissions at any time.
Go to Team.
Locate the team member.
Click Edit permissions.
Make your changes and save them.
Email already in use?
If you receive an "Email already in use" message when inviting a team member, the email address is already associated with an existing Log my Care account.
Please contact the Support Team, who will be able to assist you further.