To switch between sites you first need to be added onto that site as a team member by an admin.
Ensure you are a team member for each site you'd like to access, as being part of one site doesn't automatically grant access to others.
If you are a group admin or group manager you will need a different email to access home-level data.
In the Carer App
If you have been added to multiple sites, you can easily choose which location you are working at, in the app, by following the steps below.
This option is only available if you are part of two or more sites. If you see only one site, this indicates that you are currently assigned to just one location and need to be added as a team member to additional sites by an admin.
Step 1: Sign in on a device
You will always see the last site that you signed into.
This allows you to immediately continue working on the site you were previously using.
Step 2: Go to the profile screen
Step 3: Go to ‘Sites’
Step 4: Choose what location you are working at and click ‘Change Location’
If a site has a shift password, you will be asked to enter it before signing in.
Make sure to have the shift password readily available if needed, as this is required to access certain sites if this is enabled.
In the Care Office
If you are an admin and have been added to multiple sites, you can switch between sites in the Care Office by following the steps below.
Step 1: In the navigation bar, click on your profile picture in the top right-hand corner
Step 2: Choose ‘Switch Sites’
Step 3: Select the site you would like to switch to then click 'Switch'
You will then be able to view and edit the other sites Care Office, please note that when you switch sites in the Care Office, your account will automatically be switched in the Carer App as well.
Why the "Switch Sites" Option Might Be Unavailable
The "Switch sites" option will only appear if you are part of two or more sites. If you can only see one site, it indicates that you are currently assigned to just one location. To gain access to other sites, an admin must add you as a team member for each required site. Only then will the switching option be enabled.