What’s Happening?
Starting in September 2025, the Carer App will no longer receive updates or full support on devices that do not meet the minimum operating system requirements; however, the app will remain functional on these devices for the time being.
Please ensure your device is up to date to avoid any interruptions or limitations in using the app.
Minimum Operating System Requirements for the Carer App
Android Devices (Google, Samsung, Amazon, Huawei, and others):
Devices running Android 7.0 or later are currently supported, with the minimum requirement set to increase to Android 9.0 later this year.
iOS Devices (Apple):
Devices running iOS 15.5 or later are supported.
Why Is This Happening?
At Log my Care, we always prioritise, and will continue to prioritise, data safety and cybersecurity.
Keeping our software up-to-date with the operating systems built by Apple and Google is crucial for this safety.
When a particular operating system is no longer supported (and therefore does not receive security updates), we also need to adhere to these requirements and follow suit.
The Android devices most impacted will be those purchased during or before September 2018. If you believe your device was purchased after September 2018, ensure you're running an operating system later than the versions mentioned above. For iPhone users, devices launched in 2015 or later will support iOS 15.5 and above.
How Do I Check My Operating System Version?
Which Devices Will No Longer Be Supported by the Carer App?
Android is compatible with thousands of different devices; therefore, we’re unable to provide guidance or a specific compatible device list.
iOS devices purchased before September 2015 will not be able to update to iOS 15.5 or later.
See a list of all iOS devices and their maximum OS online here
I Think My Device Is at Risk, What Can I Do?
As a first step, try to update your operating system. Please find instructions on how to do this provided by Apple and Android below:
What will happen if i cannot update my operating system?
You’ll no longer be able to update the Carer App past Android: V3.53.0 and Apple iOS 15.5:
This means:
You’ll no longer benefit from security, technical, or bug fix updates.
You’ll no longer benefit from free care management feature releases.
If you uninstall the Carer App, you may not be able to reinstall it on your device.
What’s the quickest way to upgrade my device?
You can purchase brand-new compatible devices nationwide, from Amazon, Apple Stores, Argos, or your local Tesco. Please ensure any new device runs Android 9.0 or later, or iOS 15.5 or later, although most devices sold today already meet these requirements.
Alternatively, through our device partner Klyk, you'll be able to purchase refurbished devices at a lower cost—fully functioning and environmentally sustainable smartphones, tablets, and more.