Multi-factor authentication (MFA) adds a layer of security to your account by requiring multiple verification forms to access accounts. This, in turn, reduces the vulnerability of unauthorised access.
Multi-Factor Authentication (MFA) can be enforced at the site level upon request. If you would like to enable this for your account, please contact our Support team (via email or live chat), and we will be happy to assist you.
How do I set up Multi-Factor Authentication on my own profile?
Step 1: Click 'Edit profile' on your profile page
Step 2: Click 'Manage log in details for this profile'
Clicking the above will take you to a new page hosted by FusionAuth.
Step 3: Click 'Manage two-factor'
Following this, you will then need to click 'Add two-factor'
Step 4: Select a method of authentication
Authenticator App: Scan the QR code on the right side of the screen using your authenticator app (Google or Microsoft), or manually enter the code displayed in bold.
EmailEnter your email address and click the 'Send a one-time use code' button. You will receive a six-digit code, which you must enter in the 'Verification code' field and click 'Enable'.
Staff with the Senior Carer access level will need to set up MFA themselves. They can set this up by hovering over their profile picture in the top-right corner on the Care Office home screen.
How do I set up Multi-Factor Authentication on my profile when it's been enforced?
Step 1: Head to the Care Office login page
Once MFA has been enforced at the site level, the following message will be displayed the next time you log in:
Step 2: Click 'Manage two-factor'
Following this, you will then need to click 'Add two-factor'
Step 3: Select a method of authentication
Authenticator App: Scan the QR code on the right side of the screen using your authenticator app (Google or Microsoft), or manually enter the code displayed in bold.
Final Step: Enter your email address and click the 'Send a one-time use code' button. You will receive a six-digit code, which you must enter in the 'Verification code' field and click 'Enable'.
Step 4: Note down recovery codes and click 'Done'
Step 5: Return to the Care Office login page
Step 6: Login to the Care Office
Step 7: Enter verification code
Final Step: Enter your email address and click the 'Send a one-time use code' button. You will receive a six-digit code, which you must enter in the 'Verification code' field and click 'Enable'.