🤔 Can I use the app without WiFi or mobile data?
Yes. Once you have logged into the app while connected to the internet, you can continue using the app offline for up to 8 hours.
Logging in at the start of your shift while you have a connection means you should be able to continue working throughout your shift, even in areas with no signal.
⛔ How do I know if I'm offline?
When the app detects that there is no internet connection, you'll see a banner at the bottom of the screen letting you know that you are offline.
❓What can I do while offline?
You can continue to:
Complete logs
Complete to-dos
Any logs or to-dos completed while offline will be saved securely on your device and will automatically sync once you are connected to the internet again.
There are some app features which require a live internet connection and so can't work offline:
Client charts
Viewing care documents
eMAR
📴 What happens if I need to use the app offline for longer than 8 hours?
You will need to log back into the app while connected to the internet, even if only briefly. This will refresh your offline access for another 8 hours.
If you try to log in while offline after the 8-hour period has expired, the app will ask you to reconnect to the internet first.
🕒 What happens if a device stays offline for a long time?
If a device does not reconnect to the internet within 24 hours, the app will refresh its stored data the next time it connects.
This is a normal process and happens automatically in the background. It ensures that you are always working with the most up-to-date information, rather than older stored data.
📱 Will I lose logs or to-dos completed while offline?
No. Logs and to-dos are stored separately from the app data mentioned above, so they are not affected by this refresh.
Once you are back online, any completed logs and to-dos will automatically sync.
We recommend reconnecting and allowing data to sync as soon as possible rather than leaving it for an extended period.
⏲️ How do I check if something hasn't synced yet?
You can check whether any data is waiting to sync by going to the Accounts screen.
If there is any pending data, you will see an "Unsynchronised data" label.
💻 Does it matter which login I use?
Yes. Always log in using your own account, even if you are using a shared device.
If another staff member logs in with their own account on your device, their session will not sync with yours. Each person must use their own login every time to ensure:
Data syncs correctly
Information remains secure
Activity is recorded against the correct user
Following these steps will help ensure the app continues working smoothly, even when you have limited or no internet connection.
If you don't have offline mode yet, you can find more info about Pro on our website or get in touch with us!