When a service user (or a person in your care) passes away, you can update their status on Log my Care to Deceased. This ensures that all information relating to the person’s death - such as the date of death is accurately recorded in the system.
How to Update a Service User’s Status to Deceased
Navigate to the Service User’s Profile.
On the right-hand side of the profile, locate the Status field.
The status may show options such as Active.
Select the Status field.
Choose Deceased from the list.
Select Next.
Enter the relevant details relating to the service user’s death.
Add the Date of Death.
Select Save.
What Happens After the Status Is Updated?
Any planned rota visits for the service user in Log My Care will be automatically cancelled.
The service user will be removed from the Carer App.
You will no longer be able to create new logs or add further information for this service user.
Where Is This Information Saved?
The information is stored under Personal Information.
The Date of Death will appear in the personal information table.
To view more details, navigate to:
Personal Information > Edit
Here, you can view the date of death and any additional details that were recorded.
Important Notes
The death details cannot be edited from the Personal Information section.
To change or remove these details, you must update the service user’s status.
Only Admin users can change a service user’s status to Deceased.
Other users can view the status and details in the office system but cannot edit the information or update the status.
If the service user has any status other than deceased, nothing will appear in Log My Care regarding death details -.to avoid creating any unnecessary worry