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Overriding pay rates for an individual visit or shift

You can override the pay rate for a specific visit or shift before the event has ended. This is particularly useful for scenarios such as bank holidays, where different pay rates may apply.

Written by Katie Hitchcock

If the event has already passed its end date and time, you will need to set a custom pay amount instead. Please refer to the related support article for more information.

How to override a pay rate

  1. Go to Rota > Builder

  2. Locate the visit or shift you want to update

  3. Open the Team details tab

  4. Click Edit, then select Edit this event

  5. In the Override pay rates section, tick the checkbox next to the relevant team member

  6. Enter the new pay rate for that event

  7. Click Save


The override will apply only to that specific visit or shift. All other events will continue to use the default pay rates.

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