FAQ: New Pricing Change
1. Why are you changing your prices?
We have decided to restructure our pricing to better reflect the value of our services/products and to ensure we can continue providing high-quality offerings. This change will also help us accommodate market dynamics, improve our infrastructure, and invest in new features and improvements that benefit our customers.
2. When will the new pricing take effect?
The new pricing will take effect on 1 August 2024. All purchases or subscriptions made after this date will be subject to the updated pricing.
3. Will all plans be affected by the price increase?
Yes, both the Pro and Outstanding plans and add-ons (e-mar and family) will be affected by the price increase.
4. Where can I find the specific Pricing Plan changes?
New pricing for all Base Packages and add-on products can be found at our updated pricing page.
5. I am on an annual contract, how will this affect my current subscription or contract?
If you are on an annual or multi-year contract, your current pricing will be honoured until the end of your contract term. Upon renewal, the new pricing will apply. We will send you a reminder before your renewal date with the updated pricing details.
6. Will there be any changes to the services/products offered?
The core features and benefits of our services/products will remain the same. However, we are continuously working to enhance our offerings, and the new pricing will support these improvements. You can expect new features and better service quality moving forward.
7. Can I switch to a different plan under the new pricing structure?
Yes, you can switch to a different plan that better suits your needs under the new pricing structure. Please contact our customer support team or visit our website to review the available options and make the switch.
8. Are there any discounts available?
We occasionally offer discounts to customers who enter into longer-term contracts. Feel free to contact our support team for more information.
9. How can I get more information or assistance with the new pricing?
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at [customer support email] or [customer support phone number]. We are here to help and ensure a smooth transition to the new pricing.
10. How do I provide feedback on the new pricing?
We value your feedback and would love to hear from you. Please send your comments or concerns to [feedback email] or fill out our feedback form on our website. Your input helps us improve and serve you better.
11. What steps are being taken to ensure a smooth transition?
We are committed to making this transition as seamless as possible for our customers. We have updated our systems and trained our support staff to assist you with any questions or issues that may arise. Additionally, we will be providing clear and detailed communication throughout the process.
Thank you for your understanding and continued support. We believe that the new pricing structure will enable us to serve you better and provide even greater value.