What does it mean if my visit address is invalid? 📍⚠️
An invalid visit address means that Log my Care cannot locate the address on the map using the Google Maps API. The system uses this service to confirm the location of visits and calculate travel information.
If the address cannot be found, Log my Care cannot accurately verify where the visit is taking place. This may result in:
Geofencing warnings when carers try to clock in or clock out ⏱️
Clock-in restrictions depending on your organisation’s settings 🔒
Incorrect or missing travel time and mileage calculations 🚗
Ensuring the visit address is valid helps the system confirm that carers are in the correct location and allows travel calculations to work properly.
How can I correct an invalid visit address? 🔧
Log my Care uses Google Maps API to locate and verify visit addresses. If an address is marked as invalid, you can usually resolve this by reviewing and updating the address details.Try the following steps:
1. Check the postcode 📬
Make sure the address includes a valid and complete postcode.
Incorrect, partial, or missing postcodes are one of the most common reasons an address cannot be located.
2. Include a street name 🏘️
The address should contain a clear street identifier, such as:
Road
Avenue
Street
Lane
Drive
3. Add more address details 📝
Providing additional information helps Google Maps find the address more accurately. Try including:
Building name or number
Street name
City or town
Country
The more complete the address is, the easier it is for the system to pinpoint the correct location.
Tip 💡
If you're unsure whether the address will work, try searching for the same address in Google Maps. If Google Maps cannot find it, Log my Care may not be able to locate it either.
What happens once the address is corrected? ✅
After updating the address so that it can be successfully located on the map:
The invalid address warning will disappear
Geofencing checks will work as expected
Travel time and mileage calculations will function correctly
If the issue continues after updating the address, it may help to review the spelling or add more location details to improve accuracy.