A stock discrepancy occurs when the system’s estimated stock count, which is automatically updated based on administrations, disposals, and deliveries, does not match the count entered during a stock check.
How can I resolve it?
You can resolve a discrepancy by adding a reason for the discrepancy to the stock record. This documents the results of your investigation and explains the cause of the difference between the system’s estimated count and the current count.
You may add the “reason for discrepancy” in 2 ways:
Option 1: While adding a stock check record on Care Office
Option 2: From the stock discrepancy report
Option 1: While adding a stock check record on Care Office
When adding a stock check record, if the count entered differs from the system’s estimated count, a discrepancy warning will appear.
You can choose how to handle the discrepancy:
Resolve discrepancy later:
Select “No” to leave the discrepancy unresolved for now. You can review and resolve it later via the Discrepancy Report: Reports > eMAR Reports > Stock Discrepancies > Open Discrepancies
Resolve discrepancy immediately:
Select “Yes” and provide a reason for the discrepancy before saving the record.
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Option 2: From the stock discrepancy report
Go to Reports > eMAR Reports > Stock Discrepancies to access the Stock Discrepancies Report.
Here, you can view both open and resolved discrepancies by selecting the appropriate tab at the top of the page.
Open Discrepancies: Lists stock checks with discrepancies that do not yet have a reason added.
Resolved Discrepancies: Lists stock records where a reason for the discrepancy has already been recorded.
To resolve a discrepancy, click “Resolve Discrepancy” next to the relevant stock record. Enter the reason for the discrepancy and save your changes. Once saved, the stock record will automatically move to the “Resolved Discrepancies” tab.