Where to Find the Media Gallery
To access a service user’s Media Gallery in the Carer App:
Go to the service user’s profile.
Scroll to the Profile section.
Select Media Gallery.
How the Media Gallery Works
Photos and videos are uploaded automatically when they are attached to care logs marked as Activity or Socials.
Media attached to other log types will not appear in the gallery.
The gallery cannot be accessed in offline mode.
Why Use the Media Gallery?
The Media Gallery helps you:
Celebrate positive moments – capture and share meaningful experiences with the people you support.
Keep families connected – share photos and videos to show the joy their loved ones are experiencing.
Save time – quickly find photos and videos without scrolling through individual logs.
Viewing Media
Tap into the gallery to view any media you have permission to access.
You can scroll through photos.
Videos cannot be scrolled, but they can be played.
Use the gallery as a timeline of positive experiences to share with service users and families.