How do you set up rotas as a multi-site user with different zones?
In 'Settings', you can add shifts and visit types; if you'd like to categorise this by house (zones), you can have the 'day' shifts with the house as a type.
When you go to 'Manage patterns' under 'Rota', you can filter by type or, in this case, house name; you will then only see all the visits and shifts for that house.
How do I edit clock-in time in the Care Office?
If your carers cannot clock in or out in the carer app, you can manually do this in the Care Office.
Go to the Rota and click on the visit/shift you need to clock in/out manually.
Click on 'status' and then the clock-in button next to the relevant team members.
You can then change the clock in time and date and add a note.
When manually clocking in and out, you need to make sure this is done for all team members on the visit or shift; otherwise, it will still show as 'in progress'