# Log my Care Help Centre

> Help center for Log my Care

## Video Hub

- [Starter Plan: Carer App Overview](https://support.logmycare.co.uk/en/articles/1860767-starter-plan-carer-app-overview.md): A 5 minute training guide on how to use the Carer App
- [Starter Plan: Care Office Overview](https://support.logmycare.co.uk/en/articles/4915799-starter-plan-care-office-overview.md): Watch this 18-minute demo video on how to start recording care digitally today

## The Care Office

- [Insight Hub](https://support.logmycare.co.uk/en/articles/16597094-insight-hub.md): See incidents, goals, compliance and PIR reporting across every home you manage, in one central hub.
- [Hiding a Custom Log or a Whole Category in Daily Logs](https://support.logmycare.co.uk/en/articles/16847982-hiding-a-custom-log-or-a-whole-category-in-daily-logs.md): How to turn off a Custom log on its own, or turn off every log in a category so it disappears from Daily Logs.
- [How do I reset my password?](https://support.logmycare.co.uk/en/articles/1553578-how-do-i-reset-my-password.md): Reset your password if you've forgotten it

## The Carer App

- [How do I download and install the Carer App?](https://support.logmycare.co.uk/en/articles/1553629-how-do-i-download-and-install-the-carer-app.md): Get the Carer App on your mobile phone
- [How do I sign in to the Carer App?](https://support.logmycare.co.uk/en/articles/1553667-how-do-i-sign-in-to-the-carer-app.md): Log into the Carer App on your mobile phone
- [The Noticeboard in the Carer App](https://support.logmycare.co.uk/en/articles/8124599-the-noticeboard-in-the-carer-app.md): View notices set my your managers and admin in the Carer App
- [How do I update the Carer App?](https://support.logmycare.co.uk/en/articles/3186936-how-do-i-update-the-carer-app.md): Instructions on how to update your Carer App
- [How do I reset my PIN for the app?](https://support.logmycare.co.uk/en/articles/1553687-how-do-i-reset-my-pin-for-the-app.md): Reset your PIN if you've forgotten it
- [How do I ensure that I have the latest app version?](https://support.logmycare.co.uk/en/articles/13440040-how-do-i-ensure-that-i-have-the-latest-app-version.md): Instructions to ensure you have the latest version of the Carer app

## Pro Plan

- [Linking Multiple Body Maps to an Incident](https://support.logmycare.co.uk/en/articles/16848301-linking-multiple-body-maps-to-an-incident.md): How to link one or more body maps to an incident case
- [The Noticeboard](https://support.logmycare.co.uk/en/articles/8117538-the-noticeboard.md): Ensure staff are kept up-to-date on the latest actions within your home

## Rostering

- [Set up for Rostering - Publishing your rota](https://support.logmycare.co.uk/en/articles/11660397-set-up-for-rostering-publishing-your-rota.md): Let's walkthrough publishing your rota and making changes after you've published.

## Outstanding Plan

- [How do I add a new group manager or group admin?](https://support.logmycare.co.uk/en/articles/3885227-how-do-i-add-a-new-group-manager-or-group-admin.md): Send invites to the rest of your team to use the Groups Dashboard!

## Incident & safeguarding management

- [How to Raise a Safeguarding Issue](https://support.logmycare.co.uk/en/articles/12812110-how-to-raise-a-safeguarding-issue.md): A guide to demonstrate how to raise a safeguarding issue

## Medication Administration \(eMAR\)

- [How do I sign a PRN medication in the Carer App?](https://support.logmycare.co.uk/en/articles/5192147-how-do-i-sign-a-prn-medication-in-the-carer-app.md): Sign PRN medications for a client.

## Device Management & Security

- [What is passwordless log in?](https://support.logmycare.co.uk/en/articles/9046912-what-is-passwordless-log-in.md)
- [Enforced Multi-Factor Authentication \(MFA\) FAQ](https://support.logmycare.co.uk/en/articles/10767275-enforced-multi-factor-authentication-mfa-faq.md): Frequently asked questions regarding MFA when enforced.
- [How can I get my device approved?](https://support.logmycare.co.uk/en/articles/8010665-how-can-i-get-my-device-approved.md): Learn how you can gain access to use Log my Care for your home
- [Device Access Control Webinar](https://support.logmycare.co.uk/en/articles/8106601-device-access-control-webinar.md): Learn about our new security features with Device Access Control
- [Best practices for strong passwords](https://support.logmycare.co.uk/en/articles/6318523-best-practices-for-strong-passwords.md): Discover the dos and don'ts for creating secure passwords for your Care Office account.
- [Carer App: Device Requirements](https://support.logmycare.co.uk/en/articles/9796362-carer-app-device-requirements.md)
- [Log my Care's device partnership with Klyk](https://support.logmycare.co.uk/en/articles/4532473-log-my-care-s-device-partnership-with-klyk.md): Looking for cost-effective mobile devices to use in your care service? Read below.
- [What should you do about devices for your carers and WiFi for your care home?](https://support.logmycare.co.uk/en/articles/1978455-what-should-you-do-about-devices-for-your-carers-and-wifi-for-your-care-home.md): A hardware guide for Care Managers and Care Home Owners looking to implement Log my Care
- [How do I best configure an Android device for my carers?](https://support.logmycare.co.uk/en/articles/1979124-how-do-i-best-configure-an-android-device-for-my-carers.md): Change the settings on your Android smartphones to help carers use Log my Care effectively
- [How to run a Log my Care pilot in your care home](https://support.logmycare.co.uk/en/articles/1978285-how-to-run-a-log-my-care-pilot-in-your-care-home.md): If you're thinking of running a pilot of Log my Care this guide has all the information you need.

## Support

- [How do I chat to support?](https://support.logmycare.co.uk/en/articles/1541375-how-do-i-chat-to-support.md)
- [How to send us a screen recording](https://support.logmycare.co.uk/en/articles/8395433-how-to-send-us-a-screen-recording.md): This article will go through how to use Birdie to take a screen recording when reporting a problem.
- [How much does it cost?](https://support.logmycare.co.uk/en/articles/1584269-how-much-does-it-cost.md): Find out about our pricing and bolt-on modules.
- [How to change your App Store Country](https://support.logmycare.co.uk/en/articles/6777515-how-to-change-your-app-store-country.md): Learn how to change phone location settings \(iPhone & Android\)
- [GDPR & Data Policy](https://support.logmycare.co.uk/en/articles/3043860-gdpr-data-policy.md): Find out more about how we protect your data
- [How do I create a new account for my care service?](https://support.logmycare.co.uk/en/articles/1541347-how-do-i-create-a-new-account-for-my-care-service.md): Get started with a new Care Home in Log my Care
- [Repricing FAQ](https://support.logmycare.co.uk/en/articles/9497144-repricing-faq.md): Understand why we've made changes to our pricing and how it will impact you.
- [How do I refer a friend?](https://support.logmycare.co.uk/en/articles/11986894-how-do-i-refer-a-friend.md): Know a care provider who could benefit from Log My Care? Refer them and get a £200 voucher when they sign up for a paid plan!
- [What mobile devices should I get?](https://support.logmycare.co.uk/en/articles/1592978-what-mobile-devices-should-i-get.md): We recommend several good-value mobile phones to run Log my Care
- [How do I lock down my Android device to only the Log my Care App?](https://support.logmycare.co.uk/en/articles/2045250-how-do-i-lock-down-my-android-device-to-only-the-log-my-care-app.md): Restrict which Apps your device can use by installing a kiosk App

## London Care Record

- [London Care Record Setup](https://support.logmycare.co.uk/en/articles/12752222-london-care-record-setup.md): How-to guide on how to get started with the London Care Record